Launchwell Studio (“Launchwell”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through launchwellstudio.com, how we use it, and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
- Information you send us: when you use our inquiry form, we collect your name, business name, email address, phone number, the service you are interested in, what you need help with, your timeline and your budget range.
- Bookings: if you book a Check-In, our scheduling provider collects the details you enter, such as your name, email and preferred time.
- Website usage: we use analytics tools to understand how visitors use the site, such as pages viewed, device and browser type, and approximate location. This may use cookies.
- Communications: emails, calls and messages you exchange with our team.
How we use it
- To reply to your inquiry and provide the services you ask for
- To schedule and prepare for calls and meetings
- To send quotes, invoices and project updates
- To improve our website and services
- To meet legal, tax and accounting requirements
We do not sell your personal information. We only send marketing emails if you have agreed to receive them, and every message includes a way to unsubscribe.
Service providers and where data is stored
We use trusted service providers to run the website and our business, including website hosting, form handling (Formspree), scheduling (Calendly), analytics (Google Analytics and Burst Statistics), email and payment processing. Some of these providers store or process information outside Canada, including in the United States, where it may be subject to the laws of that country. We share only what each provider needs to do its job.
Consent
By submitting a form, booking a call or contacting us, you consent to us using your information as described in this policy. You can withdraw your consent at any time by contacting us, subject to legal or contractual limits.
How long we keep it
We keep personal information only as long as we need it for the purposes above, or as required by law. Inquiry details that do not lead to a project are usually deleted within 24 months.
How we protect it
We use reasonable safeguards, including secure connections (HTTPS), access controls and reputable service providers. No method of transmission or storage is completely secure, but we work to protect your information.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Email hello@launchwellstudio.com and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Cookies
Our site uses cookies and similar tools for analytics and basic site functions. You can block or delete cookies in your browser settings; the site will still work.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact
Privacy questions or requests: Launchwell Studio, 30 Rambler Drive, Unit 9, Brampton, ON. Email hello@launchwellstudio.com or call (647) 872-0633.